Use the resources on this page to find the help and support you need, when you need it.

The Center for the Advancement of Teaching Educational Technology Labs

Main Campus
Tech Center, Suite 112
8:30 am to 5:00 pm, Monday through Friday

Health Sciences Campus
Student Faculty Center, Room 200
8:30 am to 5:00 pm, Mondays, Tuesdays, Thursdays and Fridays
8:30 am to 12:30 pm, Wednesdays

Virtual Educational Technology Lab on ZOOM https://temple.zoom.us/j/669632882

The Lab is open Monday to Friday 8:30AM to 5:00PM.

Help: How to get help when something isn't working

Canvas Help: Canvas Tier 1 support is available to the Temple Community. You and your students will have access to this service 24 hours a day, 7 days a week. Click on the Help button on your Canvas course navigation to contact Canvas Help via live chat, phone, or ticketing system.
- Canvas Help Line: (833) 330-8387
- Live Chat: https://cases.canvaslms.com/apex/liveagentchat
Temple University Help Desk: The Help Desk is staffed by professional consultants who are trained to assist you and your students with technical issues.

Workshops & Training: Learn more about using Canvas at Temple

Workshops: Register for an upcoming Canvas training session
Consultations: Register for a one-on-one consultation with a faculty developer or instructional technology specialist

Questions: Some ways to find the answers you are looking for

Find: The indexes and FAQ on our Find page can help you quickly locate specific information within the Learning Path.
Canvas Instructor Guide: The official Canvas Instructor guide (created by Canvas) is a comprehensive, up-to-date collection of tutorials for instructors. For information on how to use the Canvas Guides, start by reading “How do I search the Canvas Guides?”

Additional Resources

Getting Started with Canvas at the CAT
Canvas Community Home Page: This is Canvas’s central hub for all resources related to using the Canvas LMS.

What if I still can't find what I need?

If you've tried the resources on this page, and you searched for an answer on the Find page, but you still can't find what you need, please contact us via email at cat@temple.edu.

Get Help and Support

Help: How to get help when something isn't working

Workshops & Training: Learn more about using Canvas at Temple

Questions: Some ways to find the answers you are looking for

Additional Resources